Shipping & Returns

Shipping Prices

Shipping inside of Australia will take place via road-freight. 

Please note that shipping prices provided at checkout represent an initial deposit of approximately 40-50% of the estimated shipping costs. The final shipping cost will be calculated at the time of dispatch and may differ from this initial estimate. If the final cost is higher than the deposit paid, the difference will be invoiced prior to dispatch and must be paid before shipping can proceed. If the final cost is lower than the deposit, the difference will be refunded.

Shipping Times

After the expected lead time for your order, there will be a 3-5 business day delivery time. You will be provided with a tracking number upon order dispatch.

The courier will deliver the order on a pallet, and depending on your property type, will be able to deliver it at your front door.

Shipping Delays & Refund Policy

No Refunds Due to Shipping or Production Delays:

  • By purchasing from PlusLife Health, you acknowledge that shipping times and production timelines are estimates only and are subject to changes due to freight issues, customs delays, supplier timelines, or manufacturing processes.

  • We do not provide refunds or cancellations due to shipping, production, or delivery delays.

  • Force Majeure and Carrier Delays:

    • Freight carrier backlogs or operational delays;

    • Customs clearance processing;

    • Strikes, extreme weather, or force majeure events;

    • Manufacturing material shortages; or

    • Other circumstances beyond our reasonable control.

    • We work closely with our shipping partners to ensure timely delivery; however, we are not responsible for delays caused by:

Cooling-Off Period

You may cancel your Order for any reason within forty-eight (48) hours of purchasing / placing the Order, to receive a full refund.

Cancellation after 48 Hours

If you cancel your Order after forty-eight (48) hours but before production has commenced, you will be entitled to a refund equal to seventy-five percent (75%) of the amount paid.

No refunds will be provided once the Product has entered production or been fully manufactured.

Cancellation of customised Products (e.g. modified design, colour, size, or configuration) is not permitted following the expiration of the forty-eight (48) hour cooling-off period and no refunds shall be effected by PlusLife Health. This applies regardless of whether production has commenced, due to the unique nature of the item.

Returns and Refunds (Unused Products)

You may return a non-customised Product within seven (7) days of receipt if the following conditions are met:

  • the item is unopened, unused, undamaged and in its original packaging;

  • you notify us in writing; and

  • you cover the cost of return freight.

A restocking fee of twenty percent (20%) applies. Refunds, less applicable fees, will be processed within twenty-one (21) business days once the returned item is received in resalable condition.

If returned goods are determined by PlusLife Health to be in unsalable condition upon inspection, we reserve the right to:

  • Refuse the return and send the Product back to you at your expense;

  • Accept the return with an additional reconditioning fee of up to fifty percent (50%) of the Product's purchase price; or

  • In cases of severe damage, accept the return with no refund.

Refunds, less applicable fees, will be processed within twenty-one (21) business days.

Faulty or Damaged Goods

If your Product arrives damaged or with a confirmed manufacturing fault:

  • you must contact us within twenty-four (24) hours of receipt;

  • provide relevant Order details, clear photos, and a description of the issue; and

  • if the issue is verified following our remote diagnosis process, we will arrange a repair, replacement, or refund as appropriate.

Return freight will be covered by PlusLife Health where the damage is confirmed by our team.

Damaged Products (Your Consumer Rights)

If a Product is damaged or does not meet acceptable quality standards, you may be entitled to a repair, replacement, or refund under the Competition and Consumer Act 2010 (Cth) or other applicable consumer protection legislation in Australia.

You are entitled to a refund or replacement for a major failure, and to have the Product repaired or replaced if it fails to meet acceptable standards without constituting a major failure.

Proof of purchase may be required. Please contact us using the details specified in Schedule 3 for all warranty-related enquiries.

Incorrect Products

  • If you receive a Product that differs from what was ordered:

    • notify us immediately; and  

    • keep the Product unopened and in its original packaging.

  • If the packaging is discarded or the item is unpacked, we may be unable to process a return, and repackaging fees may apply.

  • All Products are clearly labelled externally to enable identification without unsealing the packaging.

  • If you are unsure if you received the correct product, do not open the product until you contact us to verify.