Commercial Terms of Service

ABOUT US

(A) This Website, www.pluslifehealth.com.au ("Website"), is operated by Wellness Technology Australia Pty Ltd (ACN 661 558 229), trading as PlusLife Health Pty Ltd ("PlusLife Health," "we," "us," or "our"). 

(B) Our registered office is located at Suite 806, 35-45 Spring Street, Bondi Junction NSW 2022 Australia. PlusLife Health designs and manufactures premium wellness solutions, including handcrafted ice baths, cold plunge systems, traditional and infrared saunas, contrast therapy pools, combination hot- and-cold therapy units, and a full range of maintenance products. 

(C) Our Products are engineered for both residential and commercial use, serving individuals, athletes, wellness centres, gyms, retreats, and recovery facilities (collectively, the "Products").

1. DEFINITIONS

In these Terms of Service, unless the context otherwise requires:

ACL means the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Agreement means the agreement between the Commercial Customer and PlusLife Health formed upon acceptance of these Terms.

Authorized Users means the employees, contractors, and end clients of the Commercial Customer who are permitted to use the Products, within the scope of the Commercial Customer's business operations.

Basic Maintenance Requirements means the minimum care obligations, cleaning routines, and environmental conditions required to maintain warranty coverage for Products, as outlined in Schedule 4 and/or any Product manuals or guidance materials provided by PlusLife Health.

Business Day means a day that is not a Saturday, Sunday, or public holiday in New South Wales, Australia.

Chiller means a cooling unit or system used in connection with PlusLife Health's ice baths or plunge pools to regulate water temperature, whether integrated or freestanding.

Commercial Customer, "you", or "your" means any business, company, organization, or entity accessing the Website, placing an Order, or purchasing Products or Services from PlusLife Health for commercial use.

Commercial Use means any use of Products in a business setting where the Products are: 

• • used by multiple users as part of a service offering;
  • installed in a commercial premises; or 
    
  • used to generate revenue directly or indirectly.

Confidential Information has the meaning given in Clause 21 of these Terms.

Cooling-Off Period means the period of forty-eight (48) hours following submission of an Order during which a Commercial Customer may cancel the Order for a full refund, subject to the provisions of Schedule 2.

Delivery Location means the commercial premises or site designated by the Commercial Customer where the Products will be delivered.

Force Majeure Event means any event or circumstance beyond a party's reasonable control, including but not limited to acts of God, natural disasters, pandemics, industrial disputes, failure of suppliers or carriers, utility outages, cyber-attacks, or government restrictions.

Order means a request or submission by the Commercial Customer to purchase one or more Products or Services, whether via the Website or otherwise, which is subject to acceptance by PlusLife Health.

Out-of-Warranty means a Product or part for which the applicable Warranty period has expired or which otherwise falls outside the scope of Warranty coverage under these Terms.
PlusLife Health, "we," "us," or "our" means Wellness Technology Australia Pty Ltd (ACN 661 558 229), trading as PlusLife Health.

Product(s) means any wellness equipment, unit, accessory, component, or consumable supplied by PlusLife Health, including but not limited to ice baths, cold plunge systems, chillers, saunas, hot-and- cold contrast units, and related accessories.

Remote Diagnostics means the troubleshooting process conducted by PlusLife Health support staff based on information submitted by the Commercial Customer (e.g. video, photos, descriptions), prior to any Technician Dispatch.

Repair Centre means the authorised PlusLife Health facility located in Sydney, Australia, or any other designated facility, where Products may be returned for inspection, servicing or repair.

Schedule(s) means any appendix or schedule attached to or referenced in these Terms, including Schedule 1 (Services), Schedule 2 (Shipping & Returns), Schedule 3 (General Warranty Terms), and Schedule 4 (Warranty Terms for Ice Baths and Saunas), each of which forms part of this Agreement.

Service(s) means any activity or assistance provided by PlusLife Health in connection with its Products, including but not limited to consultation, configuration, technical support, shipping, installation guidance, maintenance, diagnostics, repairs, or Warranty servicing.

Service Level Agreement (SLA) means the specific terms regarding response times, repair timeframes, and priority support applicable to Commercial Customers as outlined in Schedule 6.

Site Requirements means the specified environmental, spatial, electrical, plumbing, and access conditions necessary for proper installation and functioning of Products at the Commercial Customer's premises, as outlined in the product-specific installation guides.

Technician Dispatch means the authorisation and coordination of an on-site visit by an approved technician or service provider for the purpose of diagnosing or repairing a Product, in accordance with Clause 11 of these Terms.

Terms means these Commercial Terms of Service, including any incorporated Schedules, policies, procedures, disclaimers, and any subsequent updates published by PlusLife Health.

Usage Guidelines means the recommended operational parameters, maintenance schedules, and user protocols provided by PlusLife Health for commercial use of the Products.

Warranty means the express limited warranty offered by PlusLife Health under Schedule 3 and/or Schedule 4, in addition to any non-excludable rights or remedies available to the Commercial Customer under the ACL.

Warranty Exclusions means the set of conditions, acts, or circumstances under which Warranty coverage does not apply, including but not limited to neglect, misuse, unauthorised modification, or environmental exposure, as described in Schedules 3 and 4. 

Website means www.pluslifehealth.com.au or any related subdomains or digital platforms operated by PlusLife Health.

Wholesale Client means any Commercial Customer that purchases PlusLife Health Products for the purpose of resale or distribution.

2. ACCEPTANCE OF TERMS

• By accessing or using the Website, you ("Commercial Customer," "you," or "your") agree to be bound by these Commercial Terms of Service ("Terms") and enter into a legally binding agreement with PlusLife Health ("Agreement"). If you do not accept these Terms, you must refrain from using the Website or purchasing any Products or services ("Services").
  
• These Terms govern: a. your access to and use of the Website; b. any purchase of Products or Services made through the Website; and c. your rights and responsibilities as a Commercial Customer.
  
• We may amend these Terms at any time. Updated versions will be published on this page with a "Last Updated" date. Continued use of the Website or the purchase of Products after changes have been posted constitutes your acceptance of the revised Terms.
  By accepting these Terms, you represent and warrant that: 
  
  • you are a duly organized and validly existing business entity;
    
  • you have the legal authority to enter into this Agreement;
    
  • the individual accepting these Terms has the authority to bind your business entity; and 
    
  • your acceptance and performance of this Agreement does not violate any other agreement to which you are bound.

3. COMMERCIAL USE DESIGNATION

• Commercial Use Definition Products purchased under these Commercial Terms are designated for Commercial Use, defined as use within a business environment where: 
  
  • Products are utilized by multiple users as part of a service offering; 
    
  • Products are installed in commercial premises; 
    
  • Products are used to generate revenue directly or indirectly; or 
    
  • Products are accessed by members of the public or clients of the business.
    
• Use Limitations Products purchased under these Commercial Terms: 
  
  • must be used only at the Delivery Location specified in your Order; 
    
  • must be used in accordance with Usage Guidelines provided by PlusLife Health; 
    
  • must not be relocated without prior written approval from PlusLife Health; and 
    
  • must be maintained according to the enhanced maintenance schedules for commercial use as provided in product documentation.
    
• Authorized Users You are responsible for ensuring that all Authorized Users: 
  
  • are properly trained in the safe operation of the Products; 
    
  • comply with all safety instructions and warnings; 
    
  • adhere to Commercial Usage Guidelines; and 
    
  • do not misuse, modify, or damage the Products.
    

4. ORDERS

4.1 Order Requirements 

• • Before placing an Order, please ensure that you have reviewed your selections carefully and provided all necessary details requested by PlusLife Health. These may include voltage requirements, plug type for your country or region, accessory selections, delivery instructions, and contact details. 
    
  • Commercial Orders may require additional information, including:
    
    • Business registration details 
      
    • Site assessment information 
      
    • Installation environment specifications 
      
    • Expected usage volume
      
    • Designated contact personnel details 
      
  • All payments must be made according to the payment terms agreed upon in your quotation. Failure to pay according to the agreed terms may result in delays to your Order. 
    
  • Please note that shipping prices provided at the time of quotation represent an estimate based on current rates. The final shipping cost will be calculated at the time of dispatch and may differ from this initial estimate. Any significant variances will be communicated prior to dispatch.
    
  • Incomplete Orders may cause delays or prevent processing.
    

4.2 Formation of Contract 

• • To place an Order, you must follow the process outlined in your quotation or the onscreen prompts if ordering through our Website. 
    
  • By placing an Order, you make an offer to purchase the selected Products at the agreed price, subject to these Terms. A binding contract is formed only when: 
    
    • you submit an Order in writing or electronically through our Website; 
      
    • you confirm your Order details; 
      
    • we receive any required deposit or payment according to the agreed payment terms; and iv. you receive an Order confirmation from PlusLife Health confirming acceptance of the Order in writing via email. 
      
  • Notwithstanding the formation of a binding contract, PlusLife Health is not obligated to dispatch any Products until:
    
    • payment has been received according to the agreed payment terms; and 
      
    • Order requirements specified in clause 5.1 have been satisfied.
  • All Orders are subject to final confirmation and acceptance by PlusLife Health.

4.3 Order Confirmation 

• • We will issue an initial confirmation acknowledging receipt of your Order. This does not constitute acceptance. 
    
  • Your Order is only confirmed and accepted when:
    
    • any required deposit or payment is received and confirmed in our database; 
      
    • your Order is recorded in our system; and 
      
    • a formal Order confirmation is sent to you via email.
      
  • While an Order may be confirmed with an initial deposit payment, please note that Products will not be dispatched until payment has been received according to the agreed payment terms.
    

4.4 Rejection or Cancellation by PlusLife Health

• • PlusLife Health reserves the right to accept or reject any Order at its sole discretion, for any reason, including but not limited to:
    
    • errors in advertised prices or Product descriptions; 
      
    • errors in your Order submission; 
      
    • limited availability or discontinued Products; 
      
    • failure to make payment or payment not being properly completed; and 
      
    • failure to meet the minimum order requirements for commercial accounts. 
      
  • If we reject your Order, we will notify you by email or telephone and arrange for a full refund of any payments made.
    

4.5 Commercial Order Amendments

If you wish to change your Order after submission, you must contact us as soon as possible using the contact information outlined in clause 23. Amendments may not be possible once production has commenced, and customised or made-to-order Products cannot be changed after the 48-hour cooling-off period has passed. Amendment requests may be subject to additional charges.

4.6 Order Cancellation by Commercial Customer 

• • You may cancel your Order within the Cooling- Off Period of forty-eight (48) hours from placing the Order for a full refund. 
    
  • Cancellations after the Cooling-Off Period but before production has commenced will incur a cancellation fee of 25% of the total Order value. 
    
  • Orders for custom Products or Products that have entered production cannot be cancelled.
    

4.7 Commercial Customer Acknowledgement

By placing an Order, you confirm that you:

• • have reviewed and approved all customisation or configuration details;
    
  • understand and accept your responsibilities regarding access, delivery, and installation;
  • will comply with any local laws or regulations relating to Product installation or use; 
    
  • have verified that the Products ordered meet your business requirements; 
    
  • have confirmed that your premises meet the Site Requirements for the ordered Products; and understand the enhanced maintenance requirements for commercial use.
    

5. PAYMENT TERMS

5.1 Commercial Payment Terms 

• • We offer the following payment options for Commercial Customers:
    
    • 50% deposit at the time of Order with the balance due fourteen (14) days prior to dispatch; or 
      
    • Approved credit account terms, subject to credit application and approval. 
      
  • All payments must be made using one of the approved payment methods. We accept bank transfer, credit cards (3% surcharge applies), and purchase orders from pre-approved credit account holders. 
    
  • For approved credit accounts, payment terms are strictly 30 days from the date of invoice, unless otherwise specified in writing. Credit limits will be established during the account approval process. 
    
  • Regardless of the payment option selected, Products will not be dispatched until payment is received according to the agreed terms.
    

5.2 Late Payment 

• • Failure to make payment by the due date will result in: 
    
    • A late payment fee of 5% of the outstanding amount per month, calculated daily; 
      
    • Suspension of any future Orders until the account is brought current; 
      
    • Potential revocation of credit account privileges; and 
      
    • Withholding of warranty service until payment is received.
      
  • PlusLife Health reserves the right to engage debt collection services for overdue accounts, and all associated costs will be added to the outstanding amount.
    

5.3 Volume Pricing 

• • Commercial Customers may be eligible for volume pricing based on: 
    
    • Quantity of Products ordered; 
      
    • Total annual purchase commitment; or 
      
    • Nature of business relationship.
      
  • Volume pricing must be confirmed in writing and is valid only for the order or period specified.
    

5.4 Tax Exemptions

Commercial Customers claiming tax exemptions must provide appropriate documentation at the time of Order. Retroactive tax exemptions cannot be processed.

6. SITE REQUIREMENTS & INSTALLATION

6.1 Pre-Installation Assessment 

• • Commercial Customers are responsible for ensuring their premises meet all Site
    • Requirements for the Products ordered, including: 
      
    • Sufficient space and clearance around units; 
      
    • Appropriate electrical supply and infrastructure;
      
    • Adequate ventilation and climate control; 
      
    • Proper drainage and plumbing connections;
      
    • Structural support for the weight of the Products; and vi. Safe and suitable flooring. 
      
  • For orders of multiple units or custom installations, PlusLife Health may offer a site assessment service for an additional fee, which will be credited toward your purchase if you proceed with the Order. 
    
  • Failure to meet Site Requirements may result in:
    Installation delays; 
    
    • Voiding of warranty coverage; 
      
    • Reduced performance or functionality; or 
      
    • Refusal of delivery.
      

6.2 Commercial Installation Requirements 

• • Installation of Products in commercial premises must be performed by: 
    
    • Licensed professionals with appropriate qualifications; 
      
    • Technicians who have reviewed PlusLife Health's installation guidelines; and 
      
    • Personnel who comply with all applicable building codes and regulations. 
      
  • PlusLife Health does not provide installation services directly but can recommend qualified installation partners familiar with our Products. 
    
  • You must provide PlusLife Health with certification that installation has been completed by qualified professionals according to our specifications within thirty (30) days of delivery.
    
  • Failure to provide installation certification may affect warranty coverage.
    

7. Commercial Usage Documentation 

7.1 Commercial Usage of the Products

• • PlusLife Health will provide comprehensive documentation for commercial usage of the Products, including:
    
    • Staff training materials; 
      
    • Enhanced maintenance schedules; 
      
    • Safety protocols; 
      
    • User guidelines; and 
      
    • Troubleshooting resources.
      
  • You are responsible for ensuring all staff and Authorized Users are properly trained in Product operation and safety protocols before allowing use of the Products.
    

7.2 Usage Volume Considerations 

• • Products purchased for Commercial Use are designed for increased usage compared to residential models; however, all Products have recommended usage limitations:
    
    • Maximum users per day;
      
    • Minimum recovery periods between uses;
      
    • Recommended cleaning frequency; and 
      
    • Maintenance intervals based on usage volume. 
      
  • Exceeding recommended usage limitations may result in: 
    
    • Accelerated wear and reduced Product lifespan; 
      
    • Increased maintenance requirements; 
      
    • Performance degradation; and 
      
    • Potential warranty limitations.
      

8. COMMERCIAL REPAIR PROCESS

8.1 Commercial Customers receive technical support designed to minimize business disruption:

• • Expedited remote diagnostics; 
    
  • Technician dispatch when necessary; and 
    
  • Parts replacement when available.
    

8.2 Remote Diagnostic Procedure

• • The remote diagnostic process is the required first step for all support issues and includes: 
    
    • Initial contact through the commercial support channel; 
      
    • Submission of required diagnostic information (videos, photos, error codes); 
      
    • Remote troubleshooting with technical specialists; and 
      
    • Determination of the appropriate resolution path.
      
  • Commercial Customers are required to designate technical contacts who will:
    
    • Be trained in basic troubleshooting procedures; 
      
    • Have access to the Products for diagnostic purposes; 
      
    • Be available during troubleshooting sessions; and 
      
    • Have authority to approve recommended actions.
      

8.3 Expedited Repair Options

• • For Commercial Customers experiencing business-critical issues, PlusLife Health offers:
    
    • Expedited technician dispatch with guaranteed response windows based on your support tier; 
      
    • Temporary replacement units when available (additional charges may apply)
      

9. COMMERCIAL WARRANTY TERMS

9.1 Enhanced Maintenance Requirements

• • Due to increased usage in commercial settings, Products installed in commercial premises are subject to enhanced maintenance requirements, including: 
    
    • More frequent filter cleaning and replacement; 
      
    • Weekly water chemistry testing and adjustment; 
      
    • Monthly system inspections; and 
      
    • Quarterly deep cleaning procedures. 
      
  • Detailed maintenance schedules will be provided with Product delivery. Compliance with these schedules must be documented to maintain warranty coverage. 
    
  • Failure to perform and document required maintenance will void warranty coverage for affected components.
    

9.2 Commercial Warranty Exclusions

In addition to the standard Warranty Exclusions in Schedule 3, the following additional exclusions apply to Commercial Use: 

• • Damage from excessive use beyond recommended commercial usage parameters; 
    
  • Issues arising from improper supervision or misuse by end users or clients; 
    
  • Damage resulting from inadequate water treatment or chemical balance in commercial settings; 
    
  • Wear and tear occurring at an accelerated rate due to high-volume usage; 
    
  • Problems caused by power fluctuations, surges, or inadequate electrical infrastructure in commercial buildings; 
    
  • Issues arising from improper installation by third-party contractors; and 
    
  • Damage from inadequate staff training or failure to follow operating procedures.
    

9.3 Commercial Warranty Claims Processing

• • Commercial warranty claims will be processed with an initial response within two (2) business days. 
    
  • Complete warranty claim documentation must include: 
    
    • Proof of purchase;
      
    • Installation certification; 
      
    • Maintenance logs demonstrating compliance with enhanced maintenance requirements; 
      
    • Detailed description and visual evidence of the issue; and 
      
    • Impact statement describing business disruption. 
      
  • Resolution timeframes will be established based on: 
    
    • Issue severity; 
      
    • Business impact; 
      
    • Parts availability; and 
      
    • Technician scheduling constraints.
      

10. SAFETY AND ELECTRICAL WARNINGS

10.1 Commercial Safety Requirements 

• • Commercial Customers must establish and enforce strict safety protocols for Product use, including: 
    
    • Staff training on safe operation; 
      
    • Clear user guidelines and warnings displayed prominently; 
      
    • Supervision requirements as appropriate for the facility type; 
      
    • Emergency procedures; and 
      
    • Regular safety checks documented in a log. 
      
  • Products must be installed with appropriate safety features, including: 
    
    • Non-slip surfaces around ice baths and wet areas; 
      
    • Emergency shut-off switches accessible to staff; 
      
    • Proper electrical grounding and safety systems;
      
    • Adequate ventilation for saunas; and 
      
    • Secure access to prevent unauthorized use.
      

10.2 Liability for Client/User Safety 

• • As the Commercial Customer, you assume primary responsibility for the safety of your clients and users while using the Products.
  • You must: 
    
    • Implement appropriate screening procedures for health conditions that may contraindicate use; 
      
    • Provide clear instructions to all users; 
      
    • Ensure proper supervision based on the nature of your facility; 
      
    • Maintain appropriate liability insurance; and 
      
    • Have users sign appropriate liability waivers before using the Products. 
      
  • PlusLife Health is not responsible for injuries resulting from: 
    
    • Failure to implement proper safety protocols; 
      
    • Inadequate supervision; 
      
    • Improper use; or 
      
    • Pre- existing health conditions of users.
      

10.3 Commercial Electrical Requirements

• • All Products must be installed by licensed electricians familiar with commercial installations.
    
  • Commercial installations require: 
    
    • Dedicated circuits with appropriate capacity; 
      
    • Commercial-grade wiring and components; 
      
    • Ground fault circuit interrupters (GFCIs) for wet areas; 
      
    • Compliance with local commercial building codes; and 
      
    • Electrical safety certification. 
      
  • Commercial Customers must: 
    
    • Verify power supply stability and protection; 
      
    • Implement surge protection appropriate for commercial settings; 
      
    • Schedule regular electrical system inspections; and 
      
    • Maintain records of electrical installation and inspections.
      

11. LIMITATION OF LIABILITY AND INDEMNIFICATION

11.1 Commercial Liability Cap 

• • To the maximum extent permitted by law, PlusLife Health's total aggregate liability under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount paid by you for the Products. 
    
  • This limitation applies to all claims, including those for: 
    
    • Business interruption;
      
    • Loss of revenue or profit; 
      
    • Damage to reputation; 
      
    • Client or customer dissatisfaction; and 
      
    • Any other direct or indirect losses.
      

11.2 Indemnification by Commercial Customer 

• • You agree to indemnify, defend, and hold harmless PlusLife Health, its directors, officers, employees, and agents, from and against any claims, actions, suits, demands, damages, liabilities, costs, or expenses, including reasonable legal fees and expenses, arising out of or in connection with: 
    
    • Your use or misuse of the Products;
      
    • Any breach of these Terms by you or your Authorized Users; 
      
    • Any negligent act or omission by you, your employees, agents, or contractors; 
      
    • Claims made by your clients or users related to the Products; and 
      
    • Any violation of applicable laws or regulations in connection with your use of the Products. 
      
  • This indemnification obligation shall survive the termination or expiration of these Terms.
    

11.3 Insurance Requirements 

• • Commercial Customers must maintain in force, at their own expense, the following insurance coverage: 
    
    • Commercial general liability insurance with a minimum limit of $2,000,000 per occurrence; 
      
    • Product liability insurance if you are reselling or incorporating PlusLife Products into your service offerings; 
      
    • Workers' compensation insurance as required by applicable laws; and 
      
    • Property insurance covering the full replacement value of the Products. 
      
  • Upon request, you shall provide PlusLife Health with certificates of insurance evidencing the coverage required above.
    

11.4 Business Continuity

• • PlusLife Health does not guarantee uninterrupted operation of the Products and is not responsible for business losses arising from Product downtime, regardless of cause. 
    
  • Commercial Customers are advised to: 
    
    • Develop contingency plans for Product downtime; 
      
    • Consider purchasing backup components for critical applications; 
      
    • Implement regular preventive maintenance to minimize failures; and 
      
    • Consider enrollment in the expedited repair program for business-critical installations.
      

12. CONFIDENTIALITY AND DATA PROTECTION

12.1 Business Information 

• • All non-public information exchanged between PlusLife Health and Commercial Customers in connection with these Terms shall be considered confidential information and shall be used solely for the purposes of performing obligations under these Terms.
    
  • Both parties agree to: 
    
    • Maintain the confidentiality of such information; 
      
    • Implement reasonable security measures to protect it; 
      
    • Restrict access to those who need to know for purposes of fulfilling obligations under
    • these Terms; and 
      
    • Return or destroy confidential information upon request when it is no longer needed. 
      
  • These confidentiality obligations continue for two (2) years after termination of the business relationship.
    

12.2 Client Data 

• • Commercial Customers are responsible for managing and protecting any personal data collected from their clients or users in connection with the Products.
  • You must: 
    
    • Comply with all applicable privacy laws and regulations; 
      
    • Implement appropriate data protection measures; 
      
    • Obtain necessary consents for data collection; and 
      
    • Not share client personal data with PlusLife Health unless specifically required for warranty service or support purposes.
      

12.3 Promotional Collaboration 

• • PlusLife Health may request to use your business name, logo, and installation photos for promotional purposes. 
    
  • Commercial Customers may be invited to participate in case studies or testimonials. Participation is voluntary and subject to separate agreements.
    

13. TERM AND TERMINATION

13.1 Term 

These Terms remain in effect for the duration of your use of the Products and Services, including any warranty period or extended service agreement.

13.2 Termination for Cause 

• • PlusLife Health may terminate these Terms immediately upon written notice if you: 
    
    • Fail to make payment when due; 
      
    • Breach any material term of this Agreement; 
      
    • Become insolvent or subject to bankruptcy proceedings; 
      
    • Engage in illegal or fraudulent activities; or
      
    • Use the Products in a manner that creates safety risks or legal liability. 
      
  • Upon termination for cause: 
    
    • All outstanding payments become immediately due; 
      
    • Warranty coverage ceases; 
      
    • Support services are discontinued; and 
      
    • You must immediately cease commercial use of the Products.
      

13.3 Post-Termination Obligations 

The following provisions survive termination of these Terms:

• • Payment obligations; 
    
  • Confidentiality obligations; 
    
  • Indemnification provisions;
    
  • Limitations of liability; and 
    
  • Any other provisions that by their nature should survive termination.
    

14. DISPUTE RESOLUTION

14.1 Commercial Dispute Process 

• • For Commercial Customers, the dispute resolution process includes: 
    
    • Initial executive escalation to account management; 
      
    • Formal written notice of dispute;
      
    • Good faith negotiation period of thirty (30) days; 
      
    • Mediation in Sydney, New South Wales if negotiation fails; and 
      
    • Binding arbitration if mediation is unsuccessful. 
      
  • All disputes shall be resolved under the laws of New South Wales, Australia.
    
  • Each party shall bear its own costs in the dispute resolution process, with mediation and arbitration costs shared equally unless otherwise determined by the mediator or arbitrator.
    

15. GENERAL PROVISIONS

15.1 Relationship of Parties 

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and PlusLife Health.

15.2 Force Majeure 

Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, labor disputes, material shortages, or major supply chain disruptions.

15.3 Assignment 

• • Commercial Customers may not assign or transfer their rights or obligations under these Terms without prior written consent from PlusLife Health. 
    
  • PlusLife Health may assign its rights and obligations to successors, affiliated companies, or as part of a corporate reorganization, merger, or acquisition.
    

15.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

15.5 Entire Agreement 

These Terms, together with any Order confirmations, Schedules, and written amendments, constitute the entire agreement between the parties regarding the subject matter herein.

15.6 Notices 

All notices must be in writing and delivered by email with confirmation of receipt, certified mail, or recognized courier service to the addresses specified in the Order documentation.

16. CONTACT INFORMATION

If you have any questions about these Commercial Terms, please contact us at:
PlusLife Health Pty Ltd
Email: support@pluslifehealth.com.au 
Phone: +61 2 9538 7727

17. SCHEDULES AND ANNEXURES

17.1 Incorporation of Schedules 

The following Schedules form part of these Commercial Terms of Service and are binding on all Commercial Customers purchasing or using the specified Products or availing the Services.

17.2 Schedule References

• • Schedule 1: Commercial Shipping and Returns Policy 
    
  • Schedule 2: General Commercial Warranty Terms 
    
  • Schedule 3: Commercial Installation & Specification Guide
    
  • Schedule 4: Commercial Service Level Agreement (SLA)
    
  • Schedule 5: Warranty Terms For Pluslife Health Range Of Ice Baths & Saunas
    

17.3 Interpretation of Schedules

• • In the event of any inconsistency between these Terms and any Schedule, the terms of the Schedule will prevail to the extent of the inconsistency for the specific Product and/or Service covered by that Schedule. 
    
  • All Schedules are to be read in conjunction with these Terms and form an integral part of the Agreement between PlusLife Health and the Commercial Customer.
    

 

Schedule 1

Commercial shipping and returns policy

This Schedule outlines the shipping, delivery, and returns procedures applicable to Commercial Customers and forms part of the Commercial Terms of Service.

1. Commercial shipping and COSTS

1.1 Delivery Areas 

• • PlusLife Health delivers Products Australia-wide and may accommodate international shipping upon special request.
    
  • To confirm availability or obtain a customised shipping quote for commercial volumes, please contact our  team at supportl@pluslifehealth.com.au

1.2 Commercial Shipping Methods and Timeframes

• • All commercial Orders are shipped using standard freight carriers suitable for commercial deliveries. 
    
  • Estimated shipping time within Australia is 5-10 business days after dispatch for standard commercial orders. 
    
  • Express shipping options are available for urgent commercial requirements at additional cost. 
    
  • Delivery timeframes are estimates only and not guaranteed. Delays may occur due to carrier schedules, customs clearance for international orders, or other external factors beyond our control. 
    

1.3 Commercial Shipping Costs 

• • Shipping costs for commercial orders are calculated based on:
    
    • Total order volume and weight; 
      
    • Delivery location and accessibility; 
      
    • Special handling requirements; and 
      
    • Selected shipping method or urgency. 
      
  • Volume discounts may apply for multi-unit orders shipped to the same location.
  • If the shipping fee displays as $0 at checkout, a manual quote is required. Please contact the commercial team before finalizing your purchase. 
    

1.4 International Commercial Shipping 

• • PlusLife Health ships to selected international destinations by special arrangement for Commercial Customers. 
    
  • Commercial Customers are solely responsible for any import duties, customs fees, taxes, or related charges imposed by the destination country.
    
  • PlusLife Health is not liable for delays, refusals, or issues arising from customs clearance or international transit procedures. 
    
  • Commercial Customers must provide all necessary documentation for international shipping, including business registration details and import permits if required. 
    

1.5 Commercial Order Tracking 

• • A tracking number will be provided to the designated contact person once the Order has been dispatched. 
    
  • Commercial Customers can nominate multiple recipients for tracking notifications. 
    
  • For multi-unit deliveries, separate tracking may be provided for each component of the shipment. 
    

1.6 Commercial Delivery Method 

• • Products are delivered on appropriate pallets or packaging for commercial premises. 
    
  • Standard delivery includes ground-level drop-off at a commercial loading dock or designated receiving area. 
    
  • Delivery services do not include: 
    
    • Unpacking or product assembly; 
      
    • Removal of packaging materials; 
      
    • Internal moving or placement of units; or 
      
    • Installation or connection of units. 
      
  • Enhanced delivery services can be arranged for an additional fee, subject to availability in your region. 
    

1.7 Commercial Delivery Requirements and Site Access 

• • Commercial Customer Responsibilities 
    
    • Ensuring the commercial premises is suitable for receiving large, palletised items; 
      
    • Providing clear and adequate access for commercial delivery vehicles; 
      
    • Having appropriate equipment and personnel available for unloading if required; and 
      
    • Ensuring the delivery location complies with workplace health and safety requirements. 
      
  • Failure to Provide Suitable Commercial Access 
    
  • If delivery cannot be completed due to access issues or unsafe conditions at a commercial site, the Commercial Customer will be responsible for: 
    
    • Return transport fees; 
      
    • Redelivery charges; and 
      
    • Storage or holding fees. 
      
  • Business Hours and Staff Availability
    
    • Commercial deliveries will be scheduled during standard business hours (9am-5pm, Monday-Friday). 
      
    • The Commercial Customer must ensure that authorized staff are available to receive, inspect, and sign for deliveries. 
      
    • If authorized staff are unavailable during the scheduled delivery window, redelivery fees will apply. 
      

1.8 Risk and Title for Commercial Deliveries 

• • Title to the Product passes to the Commercial Customer upon receipt of full payment. 
    
  • Risk in the Product transfers to the Commercial Customer upon delivery to the commercial premises or upon the first attempted delivery, regardless of whether the Commercial Customer's staff were available to receive it. 
    
  • Commercial Customers are strongly advised to inspect all Products immediately upon delivery and report any visible damage as outlined in our Returns Policy. 
    

1.9 Commercial Delivery Scheduling 

• • For commercial deliveries, PlusLife Health will provide an estimated delivery date range during the order confirmation process. 
    
  • The delivery carrier will contact the designated person 24-48 hours prior to delivery to confirm the specific delivery date and time window. 
    
  • Commercial Customers may request specific delivery dates or times, subject to availability and possible additional fees. 
    

1.10 Change of Commercial Delivery Address 

• • Requests to change the commercial delivery address must be submitted in writing no later than five (5) business days prior to the scheduled dispatch date. 
    
  • Changes requested after this period may incur additional charges and are subject to carrier approval. 
    
  • PlusLife Health reserves the right to decline address changes that significantly alter the delivery distance or accessibility.
    

2. COMMERCIAL RETURNS & REFUNDS 

2.1 Commercial Cooling-Off Period 

• • Commercial Customers may cancel their Order for any reason within forty-eight (48) hours of placing the Order to receive a full refund. 
    
  • Cancellation requests must be submitted in writing to support@pluslifehealth.com.au. 
    

2.2 Commercial Cancellation Policy 

• • If a Commercial Customer cancels an Order after forty-eight (48) hours but before production has commenced, a cancellation fee of 25% of the total Order value will apply. 
    
  • No refunds will be provided once the Product has entered production or been fully manufactured. 
    
  • Cancellation of customised Products designed for commercial applications is not permitted following the expiration of the forty-eight (48) hour cooling-off period, regardless of production status. 
    

2.3 Commercial Returns Process 

• • Commercial Customers may return a non-customised Product within seven (7) days of receipt if the following conditions are met: 
    
    • The item is unopened, unused, and in its original packaging; 
      
    • Written notice is provided to support@pluslifehealth.com.au; and 
      
    • The Commercial Customer arranges and covers the cost of return freight. 
      
  • A restocking fee of 20% applies to all commercial returns. 
    
  • Refunds, less applicable fees, will be processed within twenty-one (21) business days once the returned item is received in resalable condition. 
    
  • Credit account customers may opt to receive a credit to their account instead of a refund. 
    

2.4 Commercial Products with Verified Defects

• • If a Product arrives at a commercial premises with damage or a confirmed manufacturing fault: 
    
    • The Commercial Customer must contact the commercial support team within twenty-four (24) hours of receipt; 
      
    • Provide relevant Order details, clear photos, and a detailed description of the issue; and 
      
    • Make the Product available for inspection if required.
  • If the issue is verified, PlusLife Health will arrange a repair, replacement, or refund as appropriate, based on the severity of the issue and business impact. 
    
  • Return freight for verified defective items will be covered by PlusLife Health.

2.5 Commercial Customer Rights Under Australian Consumer Law 

• • If a Product is damaged or does not meet acceptable quality standards, Commercial Customers may be entitled to a repair, replacement, or refund under the Competition and  Consumer Act 2010 (Cth). 
    
  • Commercial Customers are entitled to a refund or replacement for a major failure, and to have the Product repaired or replaced if it fails to meet acceptable standards without constituting a major failure. 
    
  • These rights apply in addition to any express warranties provided by PlusLife Health. 
    
  • Commercial Customers must provide proof of purchase when making claims under Australian Consumer Law. 
    

2.6 Incorrect Products Delivered to Commercial Premises 

• • If a Commercial Customer receives a Product that differs from what was ordered: 
    
    • The commercial support team must be notified immediately; 
      
    • The Product must be kept unopened and in its original packaging to facilitate return; and 
      
    • Photographic evidence of the incorrect product must be provided. 
      
  • If the packaging is discarded or the item is unpacked, repackaging fees may apply and the return may be subject to additional conditions.
    
  • PlusLife Health will arrange for collection of the incorrect Product and delivery of the correct item at no additional cost to the Commercial Customer.
    

 

Schedule 2

Commercial Installation and Specification Guide

This Schedule forms part of the Commercial Terms of Service of PlusLife Health and outlines the Commercial Customer's rights and PlusLife Health's responsibilities in relation to warranty coverage, repairs, and after-sales service for commercial applications. By purchasing a Product from PlusLife Health or an authorized reseller for Commercial Use, the Commercial Customer agrees to the terms set out below.

1. Commercial Warranty Eligibility 

• This commercial warranty is available only to the original Commercial Customer and applies solely to Products purchased directly from PlusLife Health or through an authorized reseller for Commercial Use. 
  
• This commercial warranty is non-transferable except with prior written consent from PlusLife Health. 
  
• This commercial warranty applies only in the country where the Product was originally purchased or delivered. If a Product is relocated to another country, PlusLife Health may, at its sole discretion, provide support if transport-related damage can be ruled out. 
  
• Commercial Customers must provide proof of the purchase date and confirm their status as the original purchaser. 
  
• PlusLife Health reserves the right to request the return or documented disposal of any defective components replaced under this commercial warranty.
  

2. Commercial Warranty Periods and Classification

2.1 Warranty Duration for Commercial Use 

• • Chillers purchased before 1 October 2024: One-year (12-month) commercial warranty from delivery date. 
    
  • Chillers purchased on or after 1 October 2024: Two-year (24-month) commercial warranty from delivery date. 
    
  • Saunas - 12 months from delivery date. See schedule 5 for breakdown.
    
  • Other Products (e.g.accessories): Commercial warranty duration as specified at time of sale. 
    

2.2 Commercial Labour Coverage 

• • Labour costs for on-site repairs are covered for six (6) months from the delivery date on Ice baths. Labour costs are not covered for Saunas. 
    
  • Labour coverage does not reset or renew with subsequent repairs within the warranty period. 
    
  • Labour coverage is subject to the limitations outlined in Section 5 of this Schedule. 
    

2.3 Commercial Parts Coverage 

• • Parts replacement is covered for the full commercial warranty period. 
    
  • Replacement parts carry a ninety (90) day warranty or the remainder of the original warranty period, whichever is longer. 
    

2.4 Commercial Warranty Support for Out-of-Warranty Products 

• • Commercial Customers whose warranty period has expired will continue to have access to the following services, subject to availability and applicable fees: 
    
    • Remote diagnostic support and troubleshooting; 
      
    • Paid repair services, including labour, freight, and replacement parts; and 
      
    • Access to replacement or refurbished Products where available. 
      
  • Out-of-warranty support pricing is based on: 
    
    • Product type and age; 
      
    • Nature and severity of the issue; 
      
    • Geographic location; and 
      
    • Support tier level, if applicable.
      

3. Commercial Warranty Options and Resolution Methods

• PlusLife Health may, at its sole discretion, address commercial warranty claims through one of the following methods: 
  
  • Repair the Product or affected part; 
    
  • Replace the Product or part with the same or an equivalent model suitable for commercial applications; or 
    
  • Offer a refund for the original purchase price. 
    
• For Products deemed uneconomical to repair in commercial settings, PlusLife Health may offer: 
  
  • A refurbished commercial-grade unit at a discounted price; 
    
  • A brand new replacement unit at a discounted price, subject to availability; or 
    
  • A partial refund or trade-in credit toward a new purchase. 
    
• The determination of whether a commercial Product is beyond economical repair will be made by PlusLife Health's technical team based on: 
  
  • The nature and extent of the fault; 
    
  • The age of the unit and availability of parts; 
    
  • The cost of repair versus replacement; and 
    
  • The commercial impact and service history. 
    
• Parts replaced under commercial warranty carry a separate ninety (90) day warranty from the date of replacement. This does not reset or extend the original Product's commercial warranty term. 
  
• If a replacement unit is provided during the final three (3) months of the original commercial warranty, the replacement unit will be covered only for the remaining duration of the original warranty period, unless explicitly stated otherwise in writing.
  

4. Commercial Labour Cost Coverage and Limitations 

• Labour Cost Coverage for Commercial Installations 
  
  • Under warranty, labour costs for on-site repairs are covered up to: 
    
    • A maximum of $500 per technician call-out; or 
      
    • 10% of the original purchase price of the Product, with a maximum cap of $1,000. 
      
  • Any labour costs exceeding these limits are the responsibility of the Commercial Customer. 
    
• Labour Coverage Limitations 
  
  • Labour costs are covered for a maximum period of six (6) months from the date of Product delivery. 
    
  • Labour for sauna installation is not covered under warranty. As saunas are installed by third-party contractors (e.g. electricians or builders), any installation-related issues must be resolved directly with your installer. PlusLife Health does not provide on-site repairs or labour support for saunas.
    
  • Labour coverage does not reset or renew with subsequent technician visits, replacements, or repairs within the warranty period. 
    
  • After-hours or emergency service calls may be subject to additional charges, even during the labour coverage period. 
    
• Authorized Service Providers 
  
  • Commercial Customers must not engage third-party technicians or service providers directly. 
    
  • Any unauthorized repairs, modifications, or service attempts will void the commercial warranty in its entirety. 
    
  • All service must be coordinated through PlusLife Health's commercial support team.
    

5. Enhanced Maintenance Requirements for Commercial Use 

Ice Baths

• • Due to increased usage in commercial settings, Products installed in commercial premises are subject to enhanced maintenance requirements, including: 
    
    • More frequent filter cleaning and replacement; 
      
    • Weekly water chemistry testing and adjustment; 
      
    • Monthly system inspections; and 
      
    • Quarterly deep cleaning procedures. 
      
  • Detailed maintenance schedules will be provided with Product delivery. Compliance with these schedules must be documented to maintain warranty coverage. 
    
  • Commercial Customers must maintain a maintenance log recording: 
    
    • Date and type of maintenance performed; 
      
    • Name of staff member or contractor who performed the maintenance; 
      
    • Replacement parts or consumables used; and 
      
    • Any issues identified during maintenance. 
      
  • Failure to perform and document required maintenance will void warranty coverage for affected components.
    

Saunas

• • Due to increased usage in commercial settings, Products installed in commercial premises are subject to enhanced maintenance requirements, including: 
    
    • After every use follow the Bake & Breathe method to eliminate moisture and promote airflow.
      
    • After every use wipe down all excess moisture and sweat using a dry cloth or towel.
      
    • Monthly system inspections; and 
      
    • Oil timber surfaces every 6 months. 
      
  • Compliance with these schedules must be documented to maintain warranty coverage. 
    
  • Commercial Customers must maintain a maintenance log recording: 
    
    • Date and type of maintenance performed; 
      
    • Name of staff member or contractor who performed the maintenance; 
      
    • Replacement parts or consumables used; and 
      
    • Any issues identified during maintenance. 
      
    • Failure to perform and document required maintenance will void warranty
      

6. Commercial Warranty Exclusions 

• This commercial warranty does not cover: 
  
  • Damage from excessive use beyond recommended commercial usage parameters; 
    
  • Issues arising from improper supervision or misuse by staff, clients, or users; 
    
  • Damage resulting from inadequate water treatment or chemical balance in commercial settings; 
    
  • Wear and tear occurring at an accelerated rate due to high-volume usage; 
    
  • Problems caused by power fluctuations, surges, or inadequate electrical infrastructure in commercial buildings; 
    
  • Issues arising from improper installation by third-party contractors; 
    
  • Damage from inadequate staff training or failure to follow operating procedures; 
    
  • Transport damage; 
    
  • Normal wear and tear appropriate for the usage level; 
    
  • Fire, flood, rainwater, vermin, or excessive exposure; 
    
  • Incorrect installation or failure to follow Product instructions; 
    
  • Power surges, thunderstorms, or unauthorized modifications; 
    
  • Use of corrosive chemicals not approved by PlusLife Health; 
    
  • Water ingress or overheating due to blocked fans or poor ventilation; 
    
  • Consumables (e.g., filters, hoses, seals, pool covers); and 
    
  • Indirect or consequential loss (e.g., business downtime or lost revenue). 
    
• Neglect or Improper Maintenance in Commercial Settings 
  
  • Warranty coverage does not apply where faults arise due to improper maintenance in commercial environments, including: 
    
    • Debris accumulation, calcification, or biofilm buildup; 
      
    • Poor water quality or improper chemical balance; 
      
    • Damage to pumps, sensors, or internal components caused by hair, dirt, or untreated water; and 
      
    • Environmental contamination specific to the Commercial Customer's premises. 
      
  • Commercial Customers are required to use recommended maintenance Products and perform regular cleaning as instructed in PlusLife Health manuals or training materials. 
    
  • Failure to follow commercial care guidelines may result in claim denial.
    
  • LED transformers installed internally in saunas — this may cause melting or failure (must be installed externally).
    
  • Upgraded heater control panels installed internally in saunas — unless mounted on the wall furthest from the heater and no higher than 1 metre from the floor. External installation is strongly recommended.
    
  • Use of residential/home saunas or ice baths in commercial settings unless explicitly approved in writing.
    
  • Damage from relocation of ice baths or saunas after initial delivery and installation.
    

7. Commercial Warranty Registration and Documentation 

• Commercial Customers are required to complete warranty registration within thirty (30) days of installation by: 
  
  • Submitting proof of professional installation; 
    
  • Providing photographic evidence of the installation, showing proper ventilation and placement; 
    
  • Confirming staff training has been completed; and 
    
• This documentation will establish the baseline for warranty coverage and assist in expediting any future warranty claims. 
  
• Failure to complete warranty registration may affect the processing of warranty claims.
  

8. Commercial Warranty Claims Process 

• To make a commercial warranty claim, Commercial Customers must: 
  
  • Contact the commercial support team via the dedicated commercial support line or email; 
    
  • Provide the following documentation: 
    
    • Proof of purchase; 
      
    • Installation certification; 
      
    • Maintenance logs demonstrating compliance with enhanced maintenance requirements;
      
    • Detailed description and visual evidence of the issue; and 
      
    • Impact statement describing business disruption. 
      
  • Participate in the remote diagnostics process as outlined in clauses 11-13 of these Terms; and 
    
  • Make the Product available for inspection if required. 
    
• Commercial warranty claims will be responded to with initial response within one (1) to two (2) business day(s). 
  
• Resolution timeframes will be established based on: 
  
  • Issue severity; 
    
  • Business impact; 
    
  • Parts availability; and 
    
  • Technician scheduling constraints.
    

9. Commercial Dispute Resolution for Warranty Claims 

• If a dispute arises regarding a commercial warranty claim: 
  
  • The Commercial Customer must provide detailed documentation supporting their claim; 
    
  • PlusLife Health may request an independent inspection of the Product; and 
    
  • Both parties agree to negotiate in good faith to reach a resolution. 
    
• If the dispute cannot be resolved through negotiation, it will proceed through the dispute resolution process outlined in clause 51 of these Terms.
  

10. Maximum Liability for Commercial Warranty 

• PlusLife Health's total liability under this Commercial Warranty Policy is limited to the original purchase price of the Product. 
  
• All other warranties, whether express or implied, are excluded to the maximum extent permitted by law. 
  
• This limitation does not affect any rights or remedies available under the Australian Consumer Law.
  

 

Schedule 3

General Commercial Warranty Terms

This Schedule outlines the installation requirements, site specifications, and environmental conditions necessary for proper installation and operation of PlusLife Health Products in commercial settings. Compliance with these requirements is essential for warranty validity and optimal Product performance.

1. General Site Requirements for Commercial Installations 

• Local Compliance
  
  • Customers are solely responsible for ensuring that the installation and use of PlusLife Health Products complies with all relevant local, state, and territory laws, regulations, and safety standards, including but not limited to:
    • fencing, water safety, and pool/spa regulations (e.g., as applicable in Queensland and other jurisdictions);
    • electrical and plumbing compliance requirements; and 
    • permits and certifications required by local authorities.
      
• Spatial Requirements 
  
  • All Products require adequate clearance for: 
    
    • Ventilation and heat dissipation; 
      
    • Access for maintenance and servicing; 
      
    • User operation and circulation; and 
      
    • Safety compliance. 
      
  • Minimum clearance requirements by Product type: 
    
    • Ice Baths/Cold Plunge Pools: 1 meter clearance on all sides and 2 meters above 
      
    • Chillers: 2 meters clearance on all sides for proper airflow 
      
    • Saunas: 1 meter clearance on all sides and 0.5 meters above 
      
  • Space must be allocated for ancillary equipment such as pumps, filters, and control systems. 
    
• Structural Requirements 
  
  • Flooring must be: 
    
    • Level, with no more than 0.5% gradient; 
      
    • Sufficiently load-bearing to support the fully operational weight of the unit plus users; 
      
    • Water-resistant and appropriate for wet areas; and 
      
    • Slip-resistant in areas surrounding water-based Products. 
      
  • Walls and ceilings must be capable of supporting any mounted components. 
    
  • For installations above ground level, a structural engineer must certify that the floor can support the weight load. 
    
• Environmental Conditions 
  
  • Operating temperature range: 5°C to 40°C ambient temperature 
    
  • Humidity range: 20% to 80% non-condensing 
    
  • Ventilation requirements: 
    
    • Minimum fresh air exchange of 8-12 air changes per hour for rooms with saunas 
      
    • Proper exhaust ventilation for rooms with chillers 
      
    • Adequate air circulation to prevent humidity buildup 
      
    • Protection from direct sunlight, rain, and environmental contaminants 
      
    • Drainage provisions for all water-based Products 
      
• Accessibility Requirements 
  
  • Access doors and pathways must be wide enough for installation and potential future removal. 
    
  • Emergency access and egress routes must comply with local building codes. 
    
  • Service access must be maintained around all mechanical components. 
    
  • If required, ADA/accessible features must be incorporated according to local regulations.

2. Product-Specific Installation Requirements 

• Chiller Commercial Installation 
  
  • Electrical requirements: 
    
    • Dedicated circuit appropriate to the model specifications 
      
    • Commercial-grade earthing and circuit protection 
      
    • Weatherproof connection points if installed outdoors 
      
  • Placement considerations: 
    
    • Stable, level surface 
      
    • Protected from direct sunlight 
      
    • Minimum clearance of 2 meters on all sides 
      
    • No enclosed spaces that restrict airflow 
      
  • Ventilation requirements: 
    
    • Unrestricted airflow around all sides 
      
    • No recirculation of hot exhaust air 
      
    • Additional ventilation systems for enclosed installations 
      
  • Connection requirements: 
    
    • Maximum 15-meter distance from ice bath (shorter recommended) 
      
    • Insulated hoses for all connections 
      
    • Accessible shut-off valves 
      
    • Leak detection provisions 
      
• Sauna Commercial Installation 
  
  • Electrical requirements: 
    
    • Dedicated circuit(s) per manufacturer specifications 
      
    • Commercial-grade wiring and protection systems 
      
    • GFCI/RCD protection for all circuits 
      
  • Structural requirements: 
    
    • Level, stable foundation 
      
    • Load-bearing capacity for full occupancy 
      
    • Fire-resistant surroundings 
      
    • Heat-resistant materials in proximity 
      
  • Ventilation considerations: 
    
    • Proper air intake and exhaust vents 
      
    • Minimum 8-12 air changes per hour in the surrounding room
      
    • No HVAC return air vents near sauna exhaust 
      
  • Safety requirements: 
    
    • Temperature monitoring systems 
      
    • Emergency shut-off switches
    • Timer controls with maximum run-time limitations 
      
    • Illuminated exit signs and emergency lighting 
      

3. Commercial Electrical Requirements 

• All commercial installations must comply with: 
  
  • Australian Wiring Rules
    
  • Local electrical codes and regulations 
    
  • Commercial building standards applicable to the installation location 
    
• General electrical requirements: 
  
  • All units must be installed on dedicated circuits with appropriate capacity 
    
  • Commercial-grade circuit protection is required 
    
  • Residual Current Devices (RCDs) with appropriate ratings must be installed 
    
  • Weatherproof outlets and connections for wet area installations 
    
  • Proper earthing according to commercial standards 
    
• Certification requirements: 
  
  • All electrical work must be performed by licensed electricians 
    
  • Electrical Certificate of Compliance must be obtained and provided to PlusLife Health 
    
  • Records of electrical installation must be maintained for warranty purposes
    

4. Commercial Plumbing Requirements 

• All commercial installations must comply with: 
  
  • Australian (Plumbing and Drainage Standards) 
    
  • Local plumbing codes and regulations 
    
  • Commercial building standards applicable to the installation location 
    
• Water supply requirements: 
  
  • Accessible shut-off valves for each Product 
    
  • Backflow prevention devices where required 
    
  • Water filtration systems appropriate for local water quality 
    
• Drainage requirements: 
  
  • Dedicated drainage systems of appropriate capacity 
    
  • Proper trapping and venting 
    
  • Flood prevention measures 
    
  • Floor waste drainage in all wet areas 
    
  • Backflow prevention 
    
• Certification requirements: 
  
  • All plumbing work must be performed by licensed plumbers 
    
  • Plumbing Certificate of Compliance must be obtained and provided to PlusLife Health 
    
  • Records of plumbing installation must be maintained for warranty purposes
    

5. Commercial Safety and Compliance Requirements 

• All commercial installations must include: 
  
  • Non-slip flooring in all wet areas 
    
  • Appropriate safety signage and usage instructions 
    
  • Emergency shut-off switches in accessible locations 
    
  • First aid equipment in proximity to the installation 
    
  • Temperature monitoring and control systems 
    
• Regulatory compliance: 
  
  • Building codes and permits 
    
  • Health department regulations for commercial wellness facilities 
    
  • Workplace health and safety requirements 
    
  • Facility-specific regulations (e.g., fitness centres, spas, healthcare facilities) 
    
• Documentation requirements: 
  
  • Commercial customers are responsible for maintaining appropriate documentation to support safe use and ongoing maintenance of the Products. 
    
  • At a minimum, this includes: 
    
    • Completed maintenance log
      
    • Product Warranty Registration
      
    • Proof of professional installation
      
  • We recommend maintaining additional documentation such as staff training records, internal safety procedures, and risk assessments in line with your local compliance obligations.
    

6. Professional Installation Certification 

• Commercial Customers must provide PlusLife Health with certification that installation has been completed by qualified professionals according to this Specification Guide within thirty (30) days of installation. 
  
• Installation certification must include
  
  • Documentation of compliance with all requirements in this Schedule 
    
  • Photographs of the completed installation from multiple angles 
    
  • Copies of any required permits or compliance certificates 
    
  • Contact information for all contractors involved in the installation 
    
• Failure to provide installation certification may affect warranty coverage these Terms.
  

7. Commercial Operation and Maintenance Documentation 

• Upon delivery, PlusLife Health will provide: 
  
  • Commercial operation manuals 
    
  • Troubleshooting guides 
    
• Commercial Customers are responsible for: 
  
  • Ensuring all staff are properly trained 
    
  • Implementing and documenting the maintenance schedule 
    
  • Keeping records of all maintenance activities 
    
  • Updating procedures as advised by PlusLife Health
    

8. Installation Support Services 

• While PlusLife Health does not provide direct installation services, we offer the following support to ensure proper installation:
  
  • Pre-installation consultation 
    
  • Technical specifications and detailed installation guides 
    
  • Remote support during installation process 
    
  • Post-installation verification and guidance 
    
• For complex commercial installations, site visits by PlusLife Health representatives may be arranged for an additional fee. 
  
• PlusLife Health maintains a network of recommended installation partners familiar with our Products. Contact our commercial team for referrals in your area.
  

 

Schedule 4

Commercial Service Level Agreement (SLA)

This Service Level Agreement outlines the support standards, response times, and service commitments for Commercial Customers. This SLA forms part of the Commercial Terms of Service.

1. Support Tiers Commercial Customers 

1.1 Standard Commercial (Default tier for businesses)

• • Business hours support (9am-5pm AEST, Monday-Friday) 
    
  • Initial response time of 1-2 business days for support requests
    
  • Sydney Repair Centre for repairs
    
  • Technician dispatch for approved service
    
  • Standard parts ordering priority
    

2. Response Time Guarantees 

• Response time is measured from the time PlusLife Health receives a properly submitted support request until a support representative makes initial contact. 
  

3. Support Channels 

3.1 Phone Support

• • Support line: +61 2 9538 7727
    
  • Available during designated hours for each support tier
    

3.2 Email Support

• • support@pluslifehealth.com.au
    
  • 24/7 submission with responses during business hours
    

3.3 Customer Portal 

• • Self-service knowledge base
    
  • Video troubleshooting guides 
    
  • Equipment documentation
    
  • Maintenance tracking
    

4. Service Availability 

• Support services are available during business hours, excluding Australian national holidays. 
  
• Extended support hours or 24/7 coverage can be arranged through custom service agreements.
  

5. Customer Responsibilities 

• Maintain current contact information for authorized support contacts
  
• Provide prompt access to equipment when technician dispatch is required 
  
• Ensure basic troubleshooting steps have been attempted before reporting issues 
  
• Document issues clearly when submitting support requests
  
• Comply with Enhanced Maintenance Requirements 
  
• Assign qualified staff to assist with remote troubleshooting g. Maintain current payment status for all PlusLife Health accounts 
  
• Provide a safe working environment for technicians
  

6. SLA Exclusions

• Products that have been modified without PlusLife Health's approval
  
• Issues resulting from failure to meet Site Requirements 
  
• Problems caused by inadequate maintenance 
  
• Damage from misuse or accidents 
  
• Support requests from unauthorized personnel 
  
• Accounts with past-due balances 
  
• Products beyond their warranty period without a maintenance agreement 
  
• Force Majeure events
  

7. SLA Modifications 

PlusLife Health may modify this SLA with 30 days' written notice to Commercial Customers. Customers who have purchased specific support tiers will continue to receive the purchased level of service until their current support term expires.

 

Schedule 5

Warranty Terms For Pluslife Health Range Of Ice Baths & Saunas

At PlusLife Health, your satisfaction is our priority. We take great pride in the superior quality of our Products, but we understand that issues can occasionally arise. In such instances, our dedicated team is here to assist you, ensuring minimal disruptions to your wellness routine. If you require assistance or updates on a warranty claim, please contact our support team using the details specified in the Terms

1. Warranty Coverage Overview

This express limited warranty is offered by PlusLife Health for the PlusLife Health range of ice baths and saunas ("Ice Baths and Saunas"). It applies only to Ice Baths and Saunas purchased directly from PlusLife Health or through an authorised reseller and is valid only in the country of purchase. The below warranty period is subject to conditions outlined in schedule 1 to 4.

2. Warranty Periods

• Ice Baths
  
  • Chillers delivered before 1 October 2024
    
  • Parts: 12 months
    
  • Labour: 6 months
    
  • Chillers delivered on or after 1 October 2024
    
  • Parts: 24 months
    
  • Labour: 6 months
    
• Saunas
  
  • Interior Cabin: 12 months
    
  • Exterior Cabin: 12 months
    
  • Bitumen Shingles: 12 months
    
  • Internal LED Strip Lighting: 12 months
    
  • Harvia Electrical Components: 12 months
    
  • Harvia Heating Element: 6 months
    
  • Labour: No labour warranty is provided for saunas as assembly & installation is conducted by a third party.
    

3. Basic Maintenance Requirements for Ice Baths

• To maintain eligibility for warranty coverage, the Customer must, in addition to the requirements listed in Schedules 1 to 4:
  
  • Strainer Filter: Clean regularly. [View cleaning video in our support portal]
    
  • Cartridge Filter: Inspect and replace as needed. [View guide support portal]
    
  • Fan Coil & Dust-Proof Net: De-dust regularly to maintain airflow. Check and clean the dust net when the cooling/heating efficiency gets lower. We recommend cleaning it every three months to ensure the condenser is working perfectly. [View video support portal]
    
  • Chiller Ventilation: Maintain at least 2x2 metres of clearance around the chiller.
    
  • Pipe Cleaner: Use the Swirl Away product every month (for commercial) and 6 months (for residential) on the chiller to clean internal components and prevent build-up.
    
• Failure to perform basic maintenance may result in warranty claim rejection.
  
• To maintain eligibility for warranty coverage, the Customer must follow all installation, usage, and maintenance guidelines outlined in schedule 2 “commercial installation and specification guide” including but not limited to:
  
  • Enhanced maintenance requirement
    
  • Proper installation by qualified professionals 
    
  • Maintaining proper ventilation 
    
  • Using appropriate electrical installations as specified 
    
  • Following all pre-installation and placement requirements 
    
  • Adherence to recommended flooring specifications for outdoor saunas
    

4. Basic Maintenance Requirements for Saunas

 

5. Sauna Installation Liability and third-Party Services

• PlusLife Health's warranty for saunas covers only manufacturing defects in the materials provided, primarily focusing on timber quality and structural integrity of the components as manufactured.
  
• PlusLife Health is not liable for:
  
  • Defects or damage caused by improper assembly or installation;
    
  • Electrical issues resulting from installation by third-party electricians;
    
  • Any modifications made to the sauna during or after installation;
    
  • Damage caused by site conditions or preparation issues; or
    
  • Any consequential damage resulting from installation errors.
    
• Third-Party Service Providers:
  
  • While PlusLife Health may recommend assembly partners and electricians, these recommendations do not constitute an endorsement or warranty of their services.
    
  • Customers who experience issues resulting from assembly or electrical installation must contact the relevant service provider directly for resolution.
    
  • PlusLife Health will provide diagnostic support to help determine the cause of issues, but where the cause is determined to be improper assembly or electrical installation, customers will be directed to the responsible third-party service provider.
    
• Timber Warranty:
  
  • PlusLife Health specifically warrants against significant timber warping that is not caused by improper installation, usage, or environmental conditions.
    
  • Minor wood characteristics, including small cracks, knots, or variations in appearance are natural characteristics of timber and are not considered defects.
    
  • Changes in wood appearance due to aging or exposure to heat are normal and not covered under warranty.
    
  • Paint seepage may occur, particularly along the top and sides, due to the porous nature of the wood and the ball-and socket design of the staves. If customers prefer to keep their sauna completely dry, placing it under a roof or using a cover is recommended particularly on heavy rainy days. This is a natural characteristic of timber and does not affect the use or safety of the sauna. Paint seepage or staining caused by exposure to the elements is not covered under warranty. 
    
• Repair Process for Installation-Related Issues:
  
• PlusLife Health will provide initial diagnostic support to determine the cause of any issues.
  
• If the issue is determined to be caused by defective materials or manufacturing, PlusLife Health will provide warranty service as outlined in this Schedule.
  
• If the issue is determined to be caused by improper assembly or electrical installation, PlusLife Health will provide documentation of the diagnosis to support the customer in seeking remedy from the relevant service provider.
  

6. How to Make a Warranty Claim

• Submit written notice of the defect during the applicable warranty period.
  
• Include proof of purchase, order confirmation and registration as per  paragraph 8 of Schedule 3 and an identity match to the person submitting the claim as well as a description of the issue.
  

Ice Baths Claims Process:

PlusLife Health technical support will attempt remote diagnostics using photos/videos submitted by the Customer.

Repair Options:

• Sydney Repair Centre (Default Option):
  
  • For all ice bath and chiller warranty claims, PlusLife Health will first recommend return to our Sydney Repair Centre as the standard repair solution.
    
  • This option is generally more cost-effective and allows our expert technicians to conduct thorough diagnostics in a controlled environment.
    
  • PlusLife Health may cover return shipping costs to the Sydney Repair Centre for products under warranty, subject to limitations outlined in clause 11.4 of the Terms.
    
• Technician Dispatch (By Exception or Customer Request):
  
  • On-site technician dispatch will only be offered if PlusLife Health determines that:
    
    • The Product cannot reasonably be transported to the Sydney Repair Centre due to size, weight, or location; or
      
    • The issue requires urgent on-site attention that cannot be resolved through remote guidance.
      
  • Customers may request technician dispatch instead of returning the Product to the Sydney Repair Centre, but in such cases, the Customer will be responsible for all technician costs (including call-out fees, labor, and travel expenses), even if the Product is under warranty.
    
  • PlusLife Health reserves the right to decline technician dispatch requests if the issue can reasonably be resolved through return to the Sydney Repair Centre.
    
• Cost Determination:
  
  • For Products under warranty, repair costs at the Sydney Repair Centre will be covered by PlusLife Health.
    
  • For Products outside of warranty, the Customer is responsible for repair costs regardless of which repair option is selected, but the Sydney Repair Centre typically offers more cost-effective labor rates compared to on-site technician visits.
    
• The Customer agrees that they have performed the Basic Maintenance Requirements before technician dispatch.
  
• If fault is due to defective parts under warranty, PlusLife Health will repair or replace the faulty part(s).
  
• If no fault is found or basic maintenance was not performed, the Customer will bear all costs, including:
  
  • technician labour fees; 
    
  • delivery and return freight fees (if product was sent to PlusLife Health); and
    
  • any administrative or diagnostic costs incurred.
    
  • a holding deposit may be charged before the technician attends 
    

2. Saunas Claims Process

2.1 Remote Diagnostics First

All sauna warranty claims begin with remote diagnostics. Customers must submit clear photos and/or videos of the issue. PlusLife Health will assess the evidence and determine whether it relates to a manufacturing defect.

2.2 What’s Covered

• If a manufacturing issue is confirmed and the unit is still within the warranty period, PlusLife Health will repair or replace the affected components. This includes:
  • Heater elements
  • LED lighting
  • Control units
  • Timber panels (for structural defects caused by manufacturing)
    

2. What’s Not Covered

• This warranty does not cover:
• Transport damage.
  
• Normal wear and tear.
  
• Fire, flood, rainwater, vermin, or excessive environmental exposure.
  
• Incorrect assembly, installation, or failure to follow product instructions.
  
• Power surges, thunderstorms, or unauthorised modifications.
  
• Use of corrosive or unapproved chemicals.
  
• Water ingress or overheating due to poor ventilation.
  
• Consumables (e.g. covers, oils).
  
• Performance issues, including but not limited to:
  
  • Normal variations within manufacturer specifications.
    
  • Excessive replacement of maintenance products.
    
• Indirect or consequential loss (e.g. business downtime or lost revenue).
  
• Neglect or improper maintenance.
  
• Warranty coverage does not apply where faults arise due to improper maintenance in commercial environments, including: 
  
  • Debris accumulation, calcification, or biofilm buildup; 
    
  • Poor water quality or improper chemical balance; 
    
  • Damage to pumps, sensors, or internal components caused by hair, dirt, or untreated water; and 
    
• Environmental contamination specific to the Commercial Customer's premises. 
  
• Commercial Customers are required to use recommended maintenance Products and perform regular cleaning as instructed in PlusLife Health manuals or training materials. 
  
• Failure to follow commercial care guidelines may result in claim denial.
  
• Use of residential/home saunas or ice baths in commercial settings unless explicitly approved in writing.
  
• Damage from relocation of saunas after initial delivery and installation.
  LED transformers installed internally — this may cause melting or failure (must be installed externally).
  
• Upgraded heater control panels installed internally — unless mounted on the wall furthest from the heater and no higher than 1 metre from the floor. External installation is strongly recommended.
  

4. No Labour Coverage

As all sauna installation and assembly is conducted by third-party contractors, no labour costs are covered by PlusLife Health under warranty. Customers must contact their installer for rectification of any setup or assembly issues.

5. Optional Technician Referral

If a customer prefers to engage a technician for inspection or repair, PlusLife Health can assist in locating one. All associated costs (call-out, labour, travel) will be the customer’s responsibility. A holding deposit may be required prior to booking.

6. Delivery Damage

Any delivery-related issues or damages must be reported immediately upon delivery, in line with Schedule 1 - Commercial Shipping and Returns Policy.

1. Repair Process

The procedures for repairs and technician dispatch, including for both in-warranty and out-of-warranty scenarios, are detailed in clause 10 of the Terms.

2. Labour Fee Coverage

2.1 Labour costs for Ice Baths are covered under warranty for a maximum period of six (6) months from the date of Product delivery, subject to the terms of this Schedule.

2.2 No labour warranty is provided for saunas as assembly & installation is conducted by a third party.

2.3 Ice Bath labour coverage is capped at a maximum of AUD $500 per service visit or 10% of the original Product value, whichever is lower. This cap applies to on-site technician visits and labor performed at the Sydney Repair Centre.

2.4 The ice bath labour coverage cap: 

• • Applies to the total labour costs for a single repair event; 
    
  • Does not accumulate or roll over between service visits; 
    
  • Does not reset after repairs or parts replacements; and 
    
  • Applies irrespective of the number of issues addressed during a single repair event. 
    
  • Any labour costs exceeding the specified cap are the Customer's responsibility and must be paid before the repaired Product will be released or returned. 
    
  • Labour coverage does not reset or renew with subsequent technician visits, replacements, or repairs within the warranty period. 
    

2.5 Customers must not engage third-party technicians or service providers directly. Any unauthorised repairs, modifications, or service attempts will void the warranty in its entirety.

3. Sauna Warranty Terms & Exclusions

3.1 The warranty coverage for Saunas is subject to strict compliance with care and usage guidelines. The warranty will be voided in the following circumstances:

• • Pouring undiluted essential oils or more than one ladle of water onto sauna rocks before the unit has reached maximum temperature (minimum 40-minute running time), as this poses a significant fire hazard
    
  • Failure to regularly oil or maintain timber components, including both interior and exterior surfaces — every 12 months for residential use and every 6 months for commercial use
    
  • Using the sauna without towels on benches
    
  • Continued use of the sauna while any part is broken, damaged, or malfunctioning
    
  • Saunas assembled in the rain — timber will absorb water and this voids warranty.
    
  • Failing to oil the sauna internally and externally upon delivery as mentioned in the instructions.

3.2 In addition to the standard Warranty Exclusions, the following additional exclusions apply to Commercial Use: 

• • Damage from excessive use beyond recommended commercial usage parameters; 
    
  • Issues arising from improper supervision or misuse by end users or clients; 
    
  • Damage resulting from inadequate water treatment or chemical balance in commercial settings; 
    
  • Wear and tear occurring at an accelerated rate due to high-volume usage; 
    
  • Problems caused by power fluctuations, surges, or inadequate electrical infrastructure in commercial buildings; 
    
  • Issues arising from improper installation by third-party contractors; and 
    
  • Damage from inadequate staff training or failure to follow operating procedures.
    

4. Legal Disclaimers

4.1 This express warranty is provided in lieu of all other warranties, whether express, implied, or statutory, including any implied warranties of merchantability or fitness for a particular purpose, to the maximum extent permitted by law.

4.2 PlusLife Health’s total liability under this warranty is strictly limited to the repair or replacement of the defective Product or component, as determined at its sole discretion.

4.3 This warranty applies only within the country where the Product was originally purchased and delivered. It does not extend to any damage, defect, or loss resulting from tampering, abuse, improper installation, unauthorised modification, or any external factors beyond the reasonable control of PlusLife Health.